SHIPPING

We ship all orders via the United States Post Office. Some products are made at the time the order is placed, so shipping will not be immediate. Most orders are packed and shipped within 7-10 days. If, for some reason, the order will take longer to ship, an email will be sent your way.

At this time, we are not shipping internationally. If/when that changes, we’ll update this page.

If a customer does not receive an order but it shows as received on the USPS website, the customer must open a claim with USPS directly. For more information about what to do if a package is marked as received, go here. To submit a claim, please check the shipped items email or contact us for the tracking number and then fill out this form.

RETURN POLICY

We accept returns on new/unopened items with the exception of teas and herbal products (oils, tinctures, etc). All teas and herbal products are non-refundable. If you wish to return an item, please email shopkeeper(at)brujeriaandbrews(dot)com with the subject line: RETURN and let us know what item(s) you’re returning. The Customer is responsible for the return shipping fee.

You can return unopened items in the original packaging within 30 days of your purchase with receipt/proof of purchase for a refund or exchange. Clothing items must be returned without having been worn (outside of them being tried on), no stains, marks or odors. Everything will be inspected once it is received and an email will be sent to confirm receipt and refund. If we find the items have been used, a refund will not be issued.

RESTOCKING FEE

Unless there was an error in packing and shipping on our end, there is a 10% restocking fee on each order. Shipping fees will not be refunded unless the fault or error is ours and prior authorization was given. Please open your parcels immediately and inspect them for damage or shortages.